At BuddyTalk, we prioritize your privacy and data security. In accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws, we offer you full control over your personal data. Whether you wish to access, modify, or delete the data we hold about you, we are here to assist with your request.
This page provides detailed information about how you can exercise your data rights, the process for submitting a request, and what to expect during the process.
Your Data Rights
As a BuddyTalk user, you have the following rights under the GDPR and applicable data protection laws:
- Right to Access: You have the right to request a copy of the personal data that we hold about you. This includes details on how your data is being processed, what types of data are being collected, and who it may be shared with.
- Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent for its processing.
- Right to Restrict Processing: You can request that we limit the processing of your data if you believe the data is inaccurate or unlawfully processed, or if you need it to establish, exercise, or defend legal claims.
- Right to Data Portability: You have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format, so you can transfer it to another platform or service provider.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly when your data is being processed for direct marketing purposes.
- Right to Withdraw Consent: If you previously gave consent for the processing of your personal data, you have the right to withdraw it at any time.
How to Submit a Data Request
You can submit a data request in two ways:
- Online via the Data Request Form
Please visit https://buddytalk.app/data_request.php to submit your data request. The form will guide you through the process of specifying the type of request you are making (e.g., access, rectification, deletion) and providing the necessary details. - Via Email
Alternatively, you can send your request to our Data Protection Officer (DPO) at dpo@buddytalk.org. Please include the following information in your email:- Your full name
- Your BuddyTalk username and registered email address
- A clear description of the data request (e.g., access, correction, deletion)
- Any additional information that may help us verify your identity and locate the relevant data.
What Happens After You Submit a Data Request?
Once we receive your request, we follow a thorough process to ensure that your data rights are respected and that your request is fulfilled in a secure manner. Here’s what happens next:
- Identity Verification:
To protect your privacy, we need to verify your identity before processing any data request. We may ask you for additional documentation, such as a copy of your ID or information from your BuddyTalk account, to confirm that you are the rightful owner of the data. - Processing Your Request:
After verifying your identity, we will begin processing your request. Depending on the type of request, this may involve locating your personal data, reviewing it for accuracy, or preparing it for deletion or transfer.- For data access requests, you will receive a full summary of the personal data we hold about you.
- For rectification requests, we will correct any inaccurate or incomplete information in our records.
- For deletion requests, we will securely erase your personal data unless we are legally required to retain it (e.g., for legal compliance or to resolve disputes).
- Response Time:
We aim to respond to all data requests within 30 days. If we need more time due to the complexity or volume of requests, we will inform you of the delay and explain why it’s necessary.Please note that if your request is complex or involves large amounts of data, the process may take longer, but you will be notified if this is the case.
Limitations on Data Requests
While we strive to honor all data requests, there are certain limitations and exceptions based on legal or operational requirements:
- Legal Obligations: We may be required to retain certain personal data for legal or compliance reasons, even if you request its deletion. For example, records related to payments or transactions may be kept for financial reporting or regulatory purposes.
- Abuse of Requests: If a data request is deemed to be excessive, repetitive, or manifestly unfounded (e.g., a request made without a legitimate purpose), we reserve the right to refuse the request. In such cases, we will provide an explanation for the refusal.
- Technical Feasibility: Data portability requests will only be granted when technically feasible. For example, if the data format is incompatible with the platform to which you wish to transfer your data, we may be unable to fulfill the request.
Frequently Asked Questions (FAQ)
Q: Do I need to provide a reason for my data request?
A: No, you are not required to provide a reason for your data request. However, providing additional context (e.g., specific data you wish to access) can help us process your request more efficiently.
Q: Can I request access to someone else’s data?
A: No, data requests can only be made by the individual to whom the data belongs. We cannot share personal data with third parties unless authorized by law or a legal power of attorney is provided.
Q: What if my request is denied?
A: If we are unable to fulfill your request for any reason (e.g., legal or technical limitations), we will provide you with a detailed explanation. You have the right to file a complaint with a supervisory authority or escalate the issue by contacting GlobalComplaint at compliance@globalcomplaint.org.
Data Security
We are committed to protecting your personal data and ensuring that it is handled securely. All data requests are processed through secure channels, and we take measures to safeguard your information from unauthorized access or disclosure. Our internal processes comply with the GDPR, BDSG, and other applicable data protection laws.
If you have any concerns about the security of your data or the handling of your data request, please contact our Data Protection Officer (DPO) at dpo@buddytalk.org.
Contact Information
If you have any questions or need assistance with submitting a data request, feel free to contact us:
Support:
Email: support@buddytalk.org
Data Protection Officer (DPO):
Email: dpo@buddytalk.org
For formal complaints or disputes, you may contact:
GlobalComplaint
Email: compliance@globalcomplaint.org
Website: www.globalcomplaint.org